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Starter Kit

Starter Service Kit

Enterprise router with load balancing between fiber optic and wireless link. Includes initial setup and access to the support portal for engineers.

Technical assistance

Guided Setup Option

Assigned engineer to validate network topology, adjust industrial VLANs, and test hybrid link redundancy in your industrial park.

Ongoing support

Ongoing Support Package

Remote alarm monitoring, automated diagnostic scripts, and firmware updates for routers. Estimated response time: 2 business hours.

Contact details

Customer information

Company: Redes del Sur S.A. — Contact: Miguel Ángel Parra — Tel: (51)4686-4866 — Email: info@hy-gi.com — Shipping address: Diego Alejandro 79040

All components are delivered with a corporate license and access to the exclusive support portal. Installation costs or additional charges are not included.

Technical Support Channels

Check estimated response times and access the knowledge base for engineers.

Phone Help Desk

Direct assistance from a systems engineer. Estimated response time: 15 minutes during business hours (Monday to Friday from 8:00 AM to 8:00 PM).

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Incident Portal

Register tickets with automated diagnosis. SLA for critical incidents: 2 hours. Includes access to router configuration restoration scripts.

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Knowledge Base and FAQ

Technical documentation with topology diagrams, fiber optic deployment guides, and troubleshooting common issues in hybrid networks.

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